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Refund & Returns

 

Policy

 

Change of Mind

We do not offer refunds for change of mind purchases.

At our discretion, we may approve a return in certain circumstances, subject to:

  • Product being returned within 7 days of purchase

  • Product being unused and in original condition

  • Product being in original packaging

  • Proof of purchase being provided

  • A restocking fee (up to 20%) may apply

Freight/delivery charges are non-refundable.

Custom orders, special orders, and made-to-order products (including custom concrete sleepers, special turf orders, or non-stocked items) are strictly non-refundable.

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Faulty or Damaged Products

Under Australian Consumer Law, you are entitled to a replacement, repair or refund if a product:

  • Has a major failure

  • Is significantly different from its description

  • Is not fit for its intended purpose

  • Is unsafe

If you believe a product is faulty or damaged:

  • Notify us within 48 hours of receiving the product

  • Provide proof of purchase

  • Provide photos of the issue where possible

We may inspect the product before approving a refund or replacement.

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Concrete & Landscaping Materials

Please note:

  • Variations in colour, texture, and finish are natural characteristics of concrete and landscaping materials.

  • Efflorescence, minor chips, surface imperfections, and natural weathering are not considered faults.

  • Once products have been installed, laid, cut, or modified, they are not eligible for return or refund.

We strongly recommend inspecting all products prior to installation.

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Equipment Hire

For hired equipment:

  • No refund will be provided for early return.

  • Equipment must be returned clean and in the same condition as hired.

  • Damage, misuse, or failure to refill fuel will incur additional charges.

  • Bond refunds (if applicable) will be processed after inspection.

Cancellations made less than 24 hours before booking may incur a cancellation fee.

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Delivery

  • It is the customer’s responsibility to ensure safe and suitable site access.

  • Failed deliveries due to site access issues may incur redelivery fees.

  • Delivery fees are non-refundable once dispatched.

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Refund Processing

Approved refunds will be processed via the original payment method where possible.

Please allow 5–10 business days for processing.

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Contact Us

For any refund or return enquiries, please contact:

Complete Landscaping & Property Solutions
Email: info@completelandscaping.com.au
Phone: 0489 154 808

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